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Hiring for Hiring for International BPO _V& A Trainer_okhla/gurgaon in Delhi/NCR, for Exp. 1 - 6 (Delhi Job)

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Job Description:Greetings from Teleperformance Recruitment Team! Urgent opening in International BPO- Voice and Accent Trainers Consistent alignment with operations by auditing calls, understanding needs, conducting refresher training, NHT training, Demonstrating innovation in training by carrying floor requirement into classroom training, Maintaining Data and MIS as per training Job Description: Contributes to process improvements and innovation in the training function, Attends TTT for any client requirements, Interfaces with customers when needed, Conducts Need analysis and shares feedback with stakeholders, Meeting the monthly Conversion Effectiveness targets, Meeting the monthly Conversion Effectiveness targets, Providing Feedback to New Hires on V A and Soft Skills Feedback Coaching agents on Communication and spoken English. Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT Give documented feedback as per the gaps identified in the audit. Attend Weekly calibration calls with the client/internal to be attended as per calibration roster. Conduct training sessions as per requirement under specified timelines. Complete his/her certification process. Performance Assessment of Trainees during tests Database management, daily reports, and analysis Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI. Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location. Needs to have strong training ability Good rapport building skills, extremely methodical and organized Good analytical ability. Good reading / learning, researching Skills Demonstrated Customer Service Skills. Applicant should be proficient with MS-Office (Word, Excel, power point) Any experience in regards to Training would be preferable. Total Position : 02 Location : Gurgaon/ Okhla Shifts: 24*7 shifts (US and UK) 5 Days working Salary : 5.5 Lacs +cab Facility Off roll (Third Party Payroll) Interested candidates share your resume at [email protected] Thanks, Vividh Das


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Posted on: Wednesday, 20 February, 2019  03:46
Expires On: Sunday, 03 April, 2022  18:30

 
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